Shipping policy

Shipping Policy

We ship all NSTINCT orders from our facility in Grafton, Wisconsin.

Carriers

Orders are shipped using UPS, USPS, or other carriers selected by NSTINCT.

Processing Times

Most orders are processed and shipped within 3 business days after order placement. Processing times may be longer during holidays, promotions, inventory shortages or other periods of elevated demand.

Delivery Times

Delivery times vary by location and carrier but generally range from 1-7 business days after shipment. Delivery dates are estimates only and are not guaranteed. NSTINCT is not responsible for delays caused by shipping carriers, weather conditions or other events outside its reasonable control.

Shipping Charges

Shipping charges are calculated and displayed at checkout. Applicable taxes and shipping charges will be added to your order total at checkout. Subscription orders (monthly and 90-day) ship free within the U.S. One-time purchases are subject to standard shipping charges, and are calculated and displayed at checkout.

Address Accuracy

Customers are responsible for providing accurate shipping and contact information. NSTINCT is not responsible for delays, losses or delivery issues resulting from incomplete or inaccurate shipping information.

Subscription Shipments

Subscription orders renew automatically at the frequency selected during checkout. Renewal orders are created automatically at the end of each billing cycle. Customers receive an email reminder approximately five (5) days before renewal processing. Subscriptions orders, including renewals, ship free with the U.S. Shipping costs do not apply to recurring subscription shipments. 

Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates are provided by the carrier and may not be immediately available after shipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what was ordered, please contact support@nstinct.com within 30 days of receipt and include photographs and your order number. Refund or replacement remedies may be available.

Additional Terms

For complete terms regarding shipment, title, risk of loss, carrier delays, subscription renewals, damaged products, and related legal provisions, please review NSTINCT's Terms and Conditions of Sale.