NSTINCT Return and Refund Policy

(Section 9 and 10 of Terms and Condition of Sale

9.                   Satisfaction Guarantee.

(a)    Thirty-Day Guarantee. Seller offers a thirty (30)-day satisfaction guarantee measured from the date of delivery (not the order date).

(b)    Eligible Orders. The Satisfaction Guarantee applies to: (i) one-time purchases; (ii) the first shipment of a monthly subscription; and (iii) the first shipment of a ninety (90)-day subscription. The Satisfaction Guarantee does NOT apply to renewal shipments.

(c)    One-Time Use. The Satisfaction Guarantee is limited to one (1) use per customer, per product. Once a customer has used the guarantee for a particular product, that product is no longer eligible for that customer.

(d)    No Return Required. In most cases, no return of the product is required. Seller reserves the right to request the product back for certain orders (e.g., the ninety (90)-day package). If a return is requested, return shipping is the customer’s responsibility.

(e)    Full Refund. Eligible claims receive a full refund of the product purchase price and original shipping charges. Taxes are not refunded. No proration applies.

(f)     Refund Processing. Refunds will be issued to the original payment method within five (5) to ten (10) business days after approval.

(g)    Exclusions. The Satisfaction Guarantee does not apply in cases of suspected fraud, bulk purchasing, unauthorized resale, or abuse. Seller reserves the right to deny claims at its discretion if abuse is suspected.

(h)    Claim Procedure. To submit a claim, contact support@nstinct.com within thirty (30) days of delivery.

(i)     Relationship to Other Remedies. The Satisfaction Guarantee is separate from and in addition to Buyer’s rights under the Damaged or Defective Products section below. Using the Satisfaction Guarantee does not affect Buyer’s right to file a damaged/defective claim on a different shipment.

10.                   Damaged or Defective Products.

(a)    Applicability. This section applies independently of the Satisfaction Guarantee and is available for every shipment, including renewal shipments, regardless of whether the customer has used their one-time Satisfaction Guarantee.

(b)    Remedy. If a product arrives damaged, defective, or materially different from what was ordered, Buyer is entitled to a replacement or full refund at Seller’s option.

(c)    Reporting Requirement. Buyer must report the issue within fifteen (15) to thirty (30) days of receipt by emailing support@nstinct.com with a photograph of the damaged or defective product and the order number.

(d)    Return Shipping. If Seller requests return of damaged or defective Goods, Seller bears the cost of return shipping.

(e)    Relationship to Warranty. This section does not limit or replace the Limited Goods Warranty in Section 7; rather, it provides an additional, streamlined process for delivery damage and obvious defects.