Refund policy

Refund Policy

At NSTINCT, we stand behind our products and want you to be confident in your purchase.

30-Day Satisfaction Guarantee

NSTINCT offers a 30-Day Satisfaction Guarantee on eligible first-time purchases. Including one-time purchases and the first shipment of a subscription plan. The Guarantee Period begins on the date your order is delivered and expires thirty (30) days later.

Key terms:

· Applies to one-time purchases and the first shipment of a subscription plan.

· Subscription renewal shipments are not eligible.

· Limited to one use per customer, per product.

· For orders under $100 value, no return is required.

· If NSTINCT requests a return (for example, certain 90-day supply orders), return shipping is the customer's responsibility.

· Eligible returns receive a full refund, including the product purchase price, standard outbound shipping, and sales tax.

· The Satisfaction Guarantee does not apply to purchases involving fraud, abuse, unauthorized resale, or bulk purchasing inconsistent with personal use.

To submit a claim, email support@nstinct.com within thirty (30) days of delivery, with your name and order number.

Damaged, Defective or Incorrect Products

This policy is separate from the Satisfaction Guarantee and is available for every shipment, including subscription renewal shipments.

If your product arrives damaged, defective, or materially different from what was ordered:

· Report the issue within 30 days of receipt.

· Email support@nstinct.com and include your order number and photographs of the issue.

· NSTINCT may provide a replacement product or a full refund.

· If NSTINCT requests return of the product, NSTINCT will pay the return shipping cost.

Refund Processing

Approved refunds will be credited to the original payment method within 10 business days after approval. Processing times may vary by financial institution.

For complete details, limitations, eligibility requirements, and legal terms, please review NSTINCT's Terms and Conditions of Sale.